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Help & Support Center

Get help with booking, confirmations, payments, driver tracking, airport pickups, reservation changes, cancellations, and other transportation questions.

Capital Executive Transport LLC
Call or Text: (512) 222-3629
Email: booking@austinxlsuv.com

Booking a Ride

How do I book a ride?

Select Book Now and choose the transportation service that best fits your trip.

Enter your pickup location, destination, date, pickup time, number of passengers, vehicle preference, and any special requests.

Review your trip information and submit your reservation request.

Submitting a request allows our dispatch team to review your trip and confirm driver and vehicle availability.

Which service should I choose?

Airport Transfer
Choose this service when traveling to or from an airport.

Point-to-Point
Choose this service when you need transportation from one location directly to another.

Hourly Chauffeur
Choose this service when you need a chauffeur and vehicle for several hours, multiple stops, meetings, dining, events, shopping, or a night out.

Group / Sprinter Transportation
Choose this service for larger groups that require a Sprinter van or group transportation.

Long-Distance Transportation
Contact us for transportation between Austin and other cities or destinations.

Reservation Confirmation

Is my ride confirmed immediately after I submit a request?

No.

Submitting a reservation request, receiving a price estimate, making a deposit, or making a payment does not by itself confirm driver and vehicle availability.

Our dispatch team reviews each request.

Your ride is confirmed only after your reservation is approved and you receive a confirmation email or text from Capital Executive Transport LLC.

How will I know when my reservation is confirmed?

After dispatch reviews and approves your reservation, you will receive a confirmation email or text.

Your confirmation may include:

  • Pickup information

  • Destination

  • Date and pickup time

  • Vehicle information

  • Payment information

  • Additional trip instructions

I submitted a request but did not receive confirmation. What should I do?

Check your email, including your spam or junk folder.

If you still do not see a confirmation, call or text (512) 222-3629 or email booking@austinxlsuv.com.

Payments

How do I pay for my reservation?

After your reservation request is approved, you may receive a secure payment option for either:

20% Deposit

or

Full Payment

Use the secure payment link provided with your approved reservation.

Does making a payment automatically confirm my ride?

No.

A deposit or payment confirms that your payment was received, but driver and vehicle availability still must be approved by dispatch.

Your transportation is confirmed only after you receive a reservation confirmation from Capital Executive Transport LLC.

What if I have a payment question?

Call or text (512) 222-3629 or email booking@austinxlsuv.com.

Please include your name and reservation information so we can locate your trip quickly.

Driver Information & Live Tracking

How will I know who my driver is?

Once a driver is assigned to your confirmed trip, driver and trip information may be provided before your scheduled pickup.

How can I track my driver?

Before your scheduled pickup, once your assigned driver begins sharing location information, you may receive a secure Driver Tracking Link.

Open the link on your phone to follow your driver's progress toward the pickup location.

What can I see on the driver tracking page?

Depending on your trip status, the tracking page can display:

  • Driver name

  • Assigned vehicle

  • Driver status

  • Current driver location

  • Pickup location

  • Destination

  • Estimated arrival time (ETA)

  • Trip status

  • Last location update

Can I see my driver's ETA before pickup?

Yes.

Once live tracking is active, the tracking page can show your driver's Estimated Arrival Time (ETA) before pickup.

The ETA may change based on traffic, road conditions, and the driver's current location.

When does driver tracking become available?

Tracking becomes available when your assigned driver begins sharing location information before pickup.

If tracking has not started yet, please check again closer to your scheduled pickup time.

How do I connect with my driver?

Use the driver or trip information provided with your reservation.

If you cannot reach your driver, your tracking link is not working, or you need immediate pickup assistance, call or text:

(512) 222-3629

Airport Transportation

What information do I need for an airport pickup?

For an airport arrival pickup, please provide:

  • Full name

  • Airline

  • Flight number

  • Arrival date

  • Arrival time

  • Number of passengers

  • Luggage information when applicable

  • Destination

  • Child car-seat request, if needed

  • Any special pickup instructions

Providing your flight number helps us monitor your arrival information.

Do I need a flight number when I am going to the airport?

No.

For transportation to the airport, provide your:

  • Pickup address

  • Airport destination

  • Pickup date

  • Pickup time

  • Number of passengers

  • Vehicle preference

A flight number is primarily required for airport arrival pickups.

What happens if my flight is delayed?

Send us your updated flight information as soon as possible.

If we have your correct airline and flight number, dispatch can monitor available flight information and coordinate your pickup accordingly.

For a significant delay, call or text:

(512) 222-3629

What happens if my flight is canceled?

Contact us as soon as you know the flight has been canceled.

Let us know whether you would like to:

  • Cancel your transportation

  • Change the reservation to another flight

  • Change the pickup date

  • Change the pickup time

Call or text (512) 222-3629 or email booking@austinxlsuv.com.

What if my airline changes my flight number?

Send us the new airline, flight number, arrival date, and arrival time as soon as possible.

We will update the transportation request based on the new information and availability.

Changing a Reservation

How do I update my reservation?

Contact us as soon as possible.

Please provide:

  • Your full name

  • Reservation date

  • Current pickup time

  • Pickup address

  • Destination

  • The change you are requesting

Call or text (512) 222-3629 or email booking@austinxlsuv.com.

Can I change my pickup time?

Yes.

You may request a different pickup time.

Changes are subject to driver and vehicle availability, so please contact us as early as possible.

Can I change my pickup or destination address?

Yes.

Send the updated address to dispatch as soon as possible.

Changes may affect travel time, availability, routing, or transportation pricing.

Can I add a stop after booking?

Yes.

Contact dispatch with the additional stop.

We will review the request based on the route, service type, schedule, and driver availability.

Cancellations & Refunds

How do I cancel my reservation?

Contact Capital Executive Transport LLC as soon as possible.

Call or Text: (512) 222-3629
Email: booking@austinxlsuv.com

Please provide your name and reservation information.

Cancellation and refund eligibility are subject to your reservation terms, cancellation timing, and applicable refund policy.

What if I already paid and need to cancel?

Contact us immediately.

Any applicable refund will be handled according to the reservation terms and refund policy.

Child Car Seats

Do you provide child car seats?

Yes.

Child car seats are available by request.

Please select or request the appropriate car-seat option when making your reservation.

Providing the child's age and approximate weight can help us prepare the appropriate seat.

Can I add a car seat after booking?

Yes.

Contact us as soon as possible.

Car-seat availability should be confirmed before your pickup.

Group & Sprinter Transportation

Do you provide transportation for groups?

Yes.

Capital Executive Transport LLC offers group transportation, including Sprinter service for larger parties.

When requesting group transportation, please provide:

  • Number of passengers

  • Pickup location

  • Destination

  • Date

  • Pickup time

  • Luggage information

  • Any special requirements

Early-Morning & Last-Minute Reservations

Can I request a ride with less than six hours' notice?

Yes, but availability is not guaranteed.

For requests with less than six hours' notice, call or text:

(512) 222-3629

Dispatch will check current driver and vehicle availability.

Can I request a pickup between midnight and 6:00 AM?

Yes, but advance confirmation is strongly recommended.

Dispatch normally reviews reservation requests from 6:00 AM through midnight Central Time.

Requests submitted between midnight and 6:00 AM are normally reviewed beginning at 6:00 AM.

Pickups during the overnight period are not guaranteed unless confirmed in advance.

Special Requests

Where do I add special instructions?

Include special instructions when submitting your reservation request.

Examples include:

  • Additional stops

  • Child car seats

  • Large luggage

  • Airport pickup instructions

  • Accessibility needs

  • Wedding or event transportation

  • Group requirements

  • Special pickup locations

If your reservation has already been submitted, contact dispatch to update the request.

Need Immediate Help?

For booking assistance, pickup questions, driver tracking, flight changes, reservation updates, cancellations, or payment questions:

Call or Text: (512) 222-3629

Email: booking@austinxlsuv.com

Capital Executive Transport LLC

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