Terms & Conditions

Last Updated: August 2026

1. Acceptance of Terms

By requesting, booking, paying for, or using transportation services provided by Capital Executive Transport LLC (“Company,” “we,” “our,” or “us”), you agree to these Terms & Conditions.

If you do not agree with these terms, please do not submit a reservation or use our transportation services.

2. Services Provided

Capital Executive Transport LLC provides private transportation services, including but not limited to:

Airport pickups and drop-offs
City and point-to-point transportation
Hourly chauffeur service
Corporate transportation
Family transportation
Child car seat service, when requested and available
Group and special-event transportation
Other private transportation services offered through our website

All services are subject to driver, vehicle, and equipment availability.

3. Bookings & Reservations

Reservations may be requested online, by telephone, text message, or email.

Customers are responsible for providing accurate and complete reservation information, including:

Passenger name and contact information
Pickup address
Destination
Pickup date
Pickup time
Number of passengers
Service type
Applicable flight information
Car seat or other special requirements

We are not responsible for service issues resulting from inaccurate, incomplete, or outdated information provided by the customer.

Advance Booking & Short-Notice Reservations

We recommend making reservations at least 24 hours before the scheduled pickup time.

Online reservation requests made with less than 6 hours' advance notice cannot be automatically accepted and are subject to driver and vehicle availability.

Customers requiring transportation with less than 6 hours' notice should call or text our dispatch team at (512) 222-3629 to check availability.

Reservations may be submitted online at any time, including overnight.

Requests submitted between 12:00 AM and 6:00 AM Central Time are normally reviewed beginning at 6:00 AM.

Customers may submit an overnight reservation for a future date as long as sufficient advance notice is provided.

Reservation Confirmation

Submitting a reservation request, receiving an automated email, or making a deposit or full payment does not by itself guarantee driver or vehicle availability.

A reservation is considered fully confirmed only after Capital Executive Transport LLC has:

Reviewed the reservation request;
Verified driver and vehicle availability; and
Sent the customer a confirmation by email, text message, or direct communication.

If we are unable to accommodate a paid reservation request before it has been fully confirmed, the applicable payment will be refunded.

4. Airport Pickups & Flight Information

Customers requesting airport pickup service should provide the correct airline and flight number.

Flight tracking and scheduling are based on the information provided by the customer.

Customers are responsible for notifying us of significant changes to their flight information whenever possible.

We are not responsible for delays or service issues resulting from incorrect flight information or circumstances outside our reasonable control.

5. Pricing & Payments

Transportation prices may vary depending on factors including:

Service type
Distance
Duration
Vehicle requested
Number of passengers
Additional stops
Waiting time
Car seats or other special requests
Special events or high-demand periods

A deposit or full payment may be required when submitting a reservation request.

Payments may be processed through third-party payment providers, including Wix Payments and Square.

Capital Executive Transport LLC does not directly store customers' complete credit or debit card information.

Unless otherwise stated, any remaining balance is due before or at the time transportation service is provided.

6. Cancellations & Refunds

Cancellations and refunds are governed by our posted Refund Policy.

Refund eligibility may depend on how much notice is provided before the scheduled pickup.

Late cancellations and passenger no-shows may be non-refundable.

Approved refunds will normally be returned to the original payment method.

7. Waiting Time

Certain reservations may include complimentary waiting time.

Additional waiting time beyond the included period may result in additional charges.

Customers should communicate significant delays as soon as possible.

If a passenger cannot be located and does not respond to reasonable attempts to contact them, the reservation may be treated as a no-show.

8. Passenger Responsibilities

Passengers are expected to:

Wear seat belts when required
Follow reasonable safety instructions from the chauffeur
Treat the chauffeur and vehicle respectfully
Refrain from illegal or unsafe conduct
Provide accurate passenger and reservation information
Be ready at the agreed pickup location and time

Customers may be responsible for excessive cleaning, damage, or repair costs caused by themselves or members of their party beyond normal wear and tear.

9. Child Safety Seats

Child safety seats are available upon request and subject to availability.

Customers are responsible for providing accurate information regarding the child's age, weight, and requested seat type.

Car-seat requests should be made in advance whenever possible.

Availability of a requested child safety seat must be confirmed by our dispatch team.

10. Delays & Events Beyond Our Control

We make reasonable efforts to provide transportation at the scheduled time.

However, transportation may be affected by circumstances outside our reasonable control, including:

Heavy traffic
Severe weather
Road closures
Accidents
Airport restrictions
Government or law-enforcement activity
Unexpected mechanical issues
Major public events
Other circumstances beyond our reasonable control

When such circumstances occur, we will make reasonable efforts to communicate with the customer and provide service as safely and efficiently as possible.

11. Right to Refuse or Terminate Service

Capital Executive Transport LLC reserves the right to refuse or discontinue transportation when reasonably necessary because of:

Safety concerns
Threatening, abusive, or inappropriate behavior
Illegal activity
Excessive intoxication creating a safety risk
Vehicle capacity limitations
Violation of these Terms & Conditions
Circumstances that could endanger the chauffeur, passenger, vehicle, or public

12. Compliance With Laws & Regulations

Capital Executive Transport LLC intends to operate its transportation services in accordance with applicable federal, state, local, airport, transportation, and traffic requirements.

Passengers are also expected to comply with applicable laws and reasonable safety requirements while using our services.

13. Changes to Reservations

Changes to pickup time, pickup location, destination, passenger count, vehicle type, car-seat requirements, or other reservation details are subject to availability.

A requested change is not guaranteed until confirmed by our dispatch team.

Changes may result in an adjustment to the transportation price.

14. Changes to These Terms

Capital Executive Transport LLC may update these Terms & Conditions from time to time.

The version posted on our website at the time of the applicable reservation will govern that reservation unless otherwise required by law.

15. Contact Information

For questions regarding reservations, transportation services, or these Terms & Conditions, please contact:

Capital Executive Transport LLC
Call or Text: (512) 222-3629
Email: booking@austinxlsuv.com
Website: www.austinxlsuv.com
Service Area: Austin, Texas and surrounding areas