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Terms & Conditions

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Last updated: January 2026

1. Acceptance of Terms

By booking, requesting, or using services provided by Austin XL SUV (“we,” “our,” or “us”), you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided

Austin XL SUV provides private transportation services, including but not limited to:

  • Airport pickups and drop-offs (Austin–Bergstrom International Airport – AUS)

  • City point-to-point transportation

  • Hourly and local transportation services

  • Family transportation with child car seats (available upon request)

All services are subject to availability.

3. Bookings & Reservations

  • Bookings may be made online, by phone, or by email.

  • Customers are responsible for providing accurate and complete information, including pickup location, drop-off location, date, time, and (if applicable) flight details.

  • Austin XL SUV is not responsible for service delays or issues caused by incorrect or incomplete information provided by the customer.

4. Airport Pickups & Flight Tracking

  • For airport pickup services, customers should provide the correct airline and flight number.

  • Flight tracking is based solely on the information provided by the customer.

  • Austin XL SUV is not responsible for delays caused by incorrect flight information or airline schedule changes beyond our control.

5. Pricing & Payments

  • Prices vary depending on service type, distance, time, and special requests.

  • Payment is required in advance or as agreed at the time of booking.

  • Payments are processed securely through third-party providers such as Square and/or Wix Payments.

  • Austin XL SUV does not store or have access to customers’ full credit or debit card information.

6. Cancellations & Refunds

  • Cancellation and refund eligibility are subject to our Refund Policy.

  • No-shows or late cancellations may be non-refundable.

  • Approved refunds will be issued to the original payment method used.

7. Waiting Time

  • Airport pickups include a limited complimentary waiting period.

  • Additional waiting time may result in additional charges.

  • Failure to communicate extended delays may result in the ride being marked as a no-show.

8. Passenger Responsibilities

Passengers agree to:

  • Wear seat belts at all times

  • Follow driver instructions

  • Treat vehicles with care

  • Be responsible for any damage caused by themselves or their guests

Austin XL SUV reserves the right to charge for cleaning or damages beyond normal wear.

9. Child Safety Seats

  • Child car seats are available upon request and subject to availability.

  • Customers are responsible for requesting the appropriate seat type and ensuring the information provided is accurate.

10. Limitation of Liability

Austin XL SUV is not responsible for delays or service interruptions caused by traffic, weather conditions, road closures, accidents, mechanical issues, or events beyond our reasonable control.

11. Right to Refuse Service

Austin XL SUV reserves the right to refuse or terminate service for reasons including but not limited to:

  • Safety concerns

  • Abusive, threatening, or inappropriate behavior

  • Illegal activity

  • Violation of these Terms & Conditions

12. Compliance with Laws & Regulations

Austin XL SUV operates in accordance with all applicable city, state, and federal laws and regulations, including transportation, safety, licensing, and airport regulations applicable in Austin, Texas, and surrounding service areas.

All services are provided in compliance with local ordinances, airport rules, and traffic laws. Passengers agree to comply with all applicable laws while using our services.

Austin XL SUV reserves the right to modify, delay, or refuse service when required to comply with legal or regulatory requirements.

13. Changes to Terms & Conditions

Austin XL SUV may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Austin XL SUV
Email: info@austinxlsuv.com
Phone: (512) 704-4145
Service Area: Austin, TX and surrounding areas

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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